Return Policy

Our Returns Policy

We gladly accept returns within 30 days of delivery. Returns for store credit are free. Exchanges on U.S. orders are free (up to two per order). Refunds are issued to the original form of payment. Orders placed with store credit can only be returned for store credit. Orders with Checkout+ can return any item for a refund, exchange, or store credit for free (only applicable to the U.S. and Canada). For U.S. & Canada returns without Checkout+, the cost of the shipping label will be deducted from the refund. We are unable to accommodate free exchanges or returns on international orders (excluding Canada with Checkout+). If you’d like to start a return for an international order, please email us at service@elwoodclothing.com.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final sale and cannot be returned or exchanged. We are not responsible for lost orders with the incorrect address. Once your order is placed it cannot be modified.

What is Checkout+? 

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

If you opt into Checkout+, you can return any item in your order for a refund at no additional cost. If you choose not to purchase Checkout+, you can still return your items, but you’ll be responsible for the cost of the return shipping label.

Checkout+ is not available outside of the U.S. and Canada.

We are unable to accommodate free exchanges or returns on international orders (excluding Canada with Checkout+). If you’d like to start a return for an international order, please email us at service@elwoodclothing.com.

How do I start a return or exchange?

To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange.  Each customer is eligible for one exchange per order.

Do I need to return the product in its original packaging?

Yes, please ship your return in its original packaging to protect it from damages during transit. The original tags must be intact to be eligible for a return.

Where can I find my shipping label?

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions on how to download a return shipping label which will also be sent to your email.