FAQ

Please email service@elwoodclothing.com.

Please allow Customer Service 24-48 hours to respond.

Shipping is FREE on all US Domestic orders of $100 or more. A flat rate of $8.95 is charged on all domestic orders under $100.

We ship directly to most international countries. Per local laws, all import taxes, duties, and VAT will be calculated at checkout.

All domestic orders are shipped via United States Postal Service. Please allow up to 3 business days for order processing and payment verification, and an additional 4-7 business days for delivery (total 7-10 days from order).

All Canadian and other International orders can take up to 14-21 business days to arrive depending on the country.

If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart.

Discount codes cannot be combined.

We do offer gift cards through our web store. Click here to go directly to the gift card page

We partner with TryNow to allow you to try our pieces for $0, and only pay for what you keep.

1. Choose up to 8 items, make sure to choose "try before you buy" instead of "add to cart".
2. Your 7 day trial starts the day your items arrive. Try them on in the comfort of your home
3. Send us back what you don't love. You'll only be charged for what you keep.

Our product is developed in Los Angeles and produced here or in China.

Join the Elwood Country Club, our VIP rewards program, HERE for exclusive early access to shop our biggest drops. Members will receive early access passwords via email and SMS the prior night at 6PM PT.

The Elwood Country Club is our VIP loyalty program, created as a way to give a little back to our biggest supporters & most loyal customers. Join the club (for free) and get rewarded every time you shop. Plus receive early access to our biggest collections, exclusive giveaways, and other members-only perks. To join, just create a customer account HERE. You can also follow @elwoodcountryclub on Instagram to stay up-to-date.

STORE ADDRESS (open to the public): 305 S HEWITT ST LOS ANGELES, CA 90013

STORE HOURS:

• MONDAY CLOSED
• TUESDAY CLOSED 
• WEDNESDAY 1-5 PM
• THURSDAY 1-5 PM
• FRIDAY 1-6 PM
• SATURDAY 1-6 PM
• SUNDAY 12-4 PM

Our garments go through a very unique and delicate dyeing process to get our trademark vintage coloring. We recommend to wash on a cold cycle and to always wash colors separately, do not mix.

For any stains, we recommend to treat them with the same gentle soap used to clean wildlife after natural disasters, Dawn Dish Soap. We find the Powerwash version to be extra effective. Just lightly spray or squirt on your stain, toss it into the wash on a cold cycle with like colors and you’re good to go!

Check out our Returns Portal HERE and simply enter your order number and the email address or shipping address zip code associated with your purchase to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange.

We partner with Loop Returns to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.

We gladly accept returns within 30 days of purchase. Refunds are issued as store credit or to the original form of payment. Orders placed with store credit can only be refunded in store credit.

Orders placed between November 21 and December 26, 2024, will enjoy an extended 60-day return window for the holiday season.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact service@elwoodclothing.com and we’ll be happy to serve you. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. Once your order is placed it cannot be modified.

U.S.-based exchanges and returns for store credit are free. Returns to the original form of payment will incur a $4.95 processing fee.

We do not offer free exchanges and returns for international orders. International customers must reach out to service@elwoodclothing.com to initiate a return. We do not offer exchanges on international orders, only returns for refund.

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. Please make sure the original tags are still intact.

Once you follow the steps through our Returns Center, you’ll receive the option to download a return shipping label or QR code, which will also be sent to your email.

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.